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    Most popular questions

    • The TotalEnergies B2C Card holder will be able to pay for any products (fuel and non-fuel) and services

      The TotalEnergies B2C Card holder will be able to pay for any products (fuel and non-fuel) and services

    • No.

    • Solar Lamps need direct sunlight to receive a full charge during the day.

      At night, the solar lamp will need the darkest area of the yard, away from any light source for effective lighting.

      For the S20 and S300, one can charge using direct current with a small pin charger.

      Solar Lamps need direct sunlight to receive a full charge during the day.

      At night, the solar lamp will need the darkest area of the yard, away from any light source for effective lighting.

      For the S20 and S300, one can charge using direct current with a small pin charger.

    • We delivery across the country where we have a total service station 

    • The more sunlight the solar lamp receives while during the day, the longer the run time at night. As most operating times might vary, average time of lighting without charging is about 6 hours.

      The more sunlight the solar lamp receives while during the day, the longer the run time at night. As most operating times might vary, average time of lighting without charging is about 6 hours.

    • You can get you Gas cylinder filled at ay Total Service station and authorised distributor points.
      Contact us on Airtel 0707 793134 & Africell 0752 793284

    • Since solar lamps require direct sunlight to charge, cloudy days will inhibit the solar lamp from receiving a full charge. Most of the casings on solar lamps are designed to be weather-resistant.

      Since solar lamps require direct sunlight to charge, cloudy days will inhibit the solar lamp from receiving a full charge. Most of the casings on solar lamps are designed to be weather-resistant.

    • Currently you can only reach us on our airtel numbers Airtel 0707 793134 & Africell 0752 793284

    • Solar lamp come with an on/off switch so you can control when you want your solar light to turn on.

      If you want the outdoor solar lamp to continue to work all night, you can simply leave the on/off switch in the on position.

      When the switch is in the off position, the light will continue to receive electricity from the sun and store it for later use.

      Solar lamp come with an on/off switch so you can control when you want your solar light to turn on.

      If you want the outdoor solar lamp to continue to work all night, you can simply leave the on/off switch in the on position.

      When the switch is in the off position, the light will continue to receive electricity from the sun and store it for later use.

    • Yes you can exchange your cylinder at any of Total Stations. Please avail a receipt of your original purchase. 
      Top Up Charges
      Top Up Cost
      From 3kg to 6kg Ugx 70,000/=
      From 6kg to 12.5kg Ugx 220,000/=
      From 12.5kg to 38kg Ugx 493,000/=

       

    • First, check to make sure the on/off switch is in the on position.

      Second, make sure another light source isn’t preventing the light from turning it on.

      Move your solar lamp to a darker location and see if the light comes on.

      Move the solar panel to another spot during the day to see if it will receive more sunlight. If it doesn’t light, contact us for help.

      First, check to make sure the on/off switch is in the on position.

      Second, make sure another light source isn’t preventing the light from turning it on.

      Move your solar lamp to a darker location and see if the light comes on.

      Move the solar panel to another spot during the day to see if it will receive more sunlight. If it doesn’t light, contact us for help.

    • Visit our website on https://total.ug & refer to our social media platfroms and price poster at the service station always 

      Click READ MORE for price details.

      ​CYLINDER ​REFILL ​FIRST CHARGE
      ​3kg ​Ugx 30,000/= ​Ugx 160,000/=
      ​6kg ​Ugx 57,000/= ​Ugx 200,000/=
      ​12.5kg ​Ugx 118,000/= ​Ugx 328,000/=
      ​38kg ​Ugx 265,000/= ​Ugx 655,000/=

    • In most cases this happens when the Solar Lamp is faulty and is not functioning as expected. That is; it does not charge, light, last for as much hours.

      The procedure to follow in order to return it for replacement is simple.

      Ensure to have your warranty certificate /receipt to show evidence of purchase and return it to any TotalEnergies Station near you.

      In most cases this happens when the Solar Lamp is faulty and is not functioning as expected. That is; it does not charge, light, last for as much hours.

      The procedure to follow in order to return it for replacement is simple.

      Ensure to have your warranty certificate /receipt to show evidence of purchase and return it to any TotalEnergies Station near you.

    • Ensure your weigh your cylinder at the service station before purchase 

    • Yes, we do

      Yes, we do, across the country where we have a TotalEnergies Service station 

    • We are selling the 3kg cylinders. At a price of Ugx 156,000/= a full set 

    • Yes, Delivery is FREE of Charge

      Yes, the customer only has to pay for the items purchased cost. Delivery is FREE of Charge.

    • Yes you can; as long as its not restricted to a particular product.


    • Security is first of all strengthened during the control of the Personal Identification Number

      Take Control, Get more with Total Card

      Security is first of all strengthened during the control of the Personal Identification Number (PIN code).

      Security is then strengthened in case of loss or theft. Indeed, the card is automatically disabled when the user keys in 3 wrong PIN codes in a row whatever the transaction is. Unscrupulous persons cannot thus key in all possible values until they find the correct one.

      At last, security is strengthened with the fact that the PIN code is stored in the chip. Indeed, only the manufacturer of the chip can read the PIN code if needed. Nobody else can do that.

    • Pre-payment on mobile money; the business mobile money number can be availed to you upon receipt of order 

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